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Terms and Conditions

Cancellation Policy

After an order has been placed, it may not be cancelled or changed. However, you may return your order once it has been received. 

Smoothie London has the rights to cancel our contract with you if there is insufficient stock of what you ordered. If this occurs we will email you and issue a refund of the amount deducted by us. This will be received within 5 working days. 


All logos, model images, graphics and illustrations are owned by Smoothie London and you are prohibited from reproducing, copying, editing, transmitting, or incorporating them into other material unless permission is acquired. 

Secure Shopping

Our online ordering service is hosted on a secure-server, so you can be confident that when you send your details they will be held in a safe environment. 

Privacy Policy 

 We are the data controller of any personal data you give to us for the purposes of data protection legislation and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Please read this Privacy Policy (“Policy”) carefully and ensure that you understand it. 

This Policy applies to our use of any and all data collected by us in relation to your use of Our Site and any Services therein.


The products ordered will be delivered to the delivery address you provide. Please ensure that you provide a valid and correct shipping address. We are unable to change the delivery address once an order is placed, nor redirect the parcel unless the order has not yet been dispatched. 

If an order has not arrived 7 days after the expected delivery date, please contact us. We use Royal Mail service.